Privacy Policy
Introduction
("We", "Our", "us") are PixWebz, a freelance web design business. Our website address is: https://pixwebz.com.
This privacy policy outlines how we collect, use, and protect the personal information of our clients and website visitors. It provides details on the scope of our privacy practices and your rights regarding your personal information when using our website and services.
By using our website and services, you acknowledge and agree to the practices described in this privacy policy.
Comments
When visitors leave comments on our website, we collect the data provided in the comments form, the visitor's IP address, and browser user agent string. This information is collected to assist with spam detection and ensure the security of our website.
An anonymized string created from the visitor's email address (also known as a hash) may be provided to the Gravatar service to check if they have a profile picture associated with their email address. The Gravatar service privacy policy can be found here. After the comment is approved, the visitor's profile picture may be publicly visible in the context of their comment.
Media
If you choose to upload images to our website, we kindly request that you avoid including images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from such images.
Information Collection
When you visit our website or use our services, we may collect certain personal information from you. The types of personal information we collect may include:
- Name
- Email address
- Phone number
We collect this information through various methods, including:
- Contact forms: When you fill out a contact form on our website, we may collect your name, email address, and phone number.
- Newsletter sign-ups: If you choose to subscribe to our newsletter, we may collect your name and email address.
In addition to personal information, we may also collect non-personal information such as website usage data and cookies. This information helps us analyze trends, improve our website and services, and enhance your overall experience. It is collected automatically through the use of cookies and similar technologies. You can learn more about how we use cookies and manage your preferences in our Cookie Policy.
Use of Information
We use the collected personal information for the following purposes:
- Communication: We may use your personal information, such as your name, email address and mobile number to communicate with you regarding your inquiries, requests, or the services we provide.
- Service Provision: The personal information you provide enables us to deliver the services you requested, such as web design and development, content creation, and website maintenance.
- Improvement of Website: We may analyze the information we collect to improve our website, services, and user experience. This analysis may include evaluating website usage data, identifying trends, and implementing enhancements.
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your personal information with third-party service providers to facilitate the provision of our services. These service providers are contractually obligated to handle your information securely and are prohibited from using it for any other purpose.
Examples of third parties with whom we may share your information include:
- Subcontractors: We may engage subcontractors, such as developers or designers, to assist with specific projects. These subcontractors may require access to your personal information to fulfill their assigned tasks and are bound by confidentiality obligations.
- Hosting Providers: Our website and data may be stored and hosted with third-party hosting providers who ensure the secure storage and accessibility of your personal information.
We may also disclose your personal information if required by law or to protect our rights, safety, or property, or the rights, safety, or property of others.
Data Security
We take the security of your personal information seriously and implement various measures to protect it from unauthorized access, loss, or theft. Here are some of the security practices we have in place:
- Encryption: We use industry-standard encryption protocols, such as Secure Socket Layer (SSL) or Transport Layer Security (TLS), to secure the transmission of data between your browser and our website. This helps protect your personal information from interception and unauthorized access.
- Secure Servers: Our website is hosted on secure servers that are regularly monitored and maintained to ensure the integrity and confidentiality of your data. These servers have robust security measures in place to prevent unauthorized access.
- Access Control: We restrict access to your personal information to authorized personnel who have a legitimate need to access it. Our employees are trained on data protection practices and are bound by confidentiality obligations.
- Firewalls and Intrusion Detection: We utilize firewalls and intrusion detection systems to monitor and block unauthorized access attempts, ensuring the security of our network and the personal information stored within.
- Regular Updates and Maintenance: We regularly update and patch our systems, software, and plugins to address any security vulnerabilities and maintain a secure environment for your data.
- Data Backup: We maintain regular backups of your data to protect against data loss. These backups are securely stored and can be restored in the event of any unforeseen incidents.
Please note that while we implement these security measures, no method of transmission or storage over the internet is completely secure. However, we strive to apply industry best practices to safeguard your personal information to the best of our abilities.
Retention and Deletion
We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria we use to determine the retention periods for different categories of personal information may include:
- The nature and sensitivity of the personal information
- The purposes for which we collect and use the personal information
- The legal obligations or regulatory requirements that mandate the retention of the personal information
- Our business needs and operational requirements
If you would like to request the deletion of your personal information from our records, please contact us using the contact details provided in the "Contact Information" section below. We will review your request and assess it in accordance with applicable data protection laws. Please note that certain legal obligations or legitimate business interests may prevent us from immediately deleting your personal information.
Upon a valid request for deletion, we will take reasonable steps to delete your personal information from our active databases. However, please note that residual copies of your personal information may persist in our backup systems for a limited period of time before they are eventually overwritten or deleted.
Please also be aware that we may be required by law to retain certain information for a specified period of time, and we may also need to retain certain information for legitimate business purposes, such as resolving disputes, enforcing our agreements, and complying with our legal obligations.
User Rights
As a user of our freelance web design services, you have certain rights regarding your personal information. These rights include:
- Right to Access: You have the right to request access to the personal information we hold about you. Upon receiving such a request, we will provide you with a copy of the requested information, subject to any legal limitations or exemptions.
- Right to Rectification: If you believe that any of the personal information we hold about you is inaccurate or incomplete, you have the right to request the correction or updating of that information. We will promptly review and correct any inaccuracies upon verification.
- Right to Restrict Processing: In certain circumstances, you have the right to request the restriction of the processing of your personal information. This means that we will temporarily suspend the processing of your information, but we may still store it, subject to the specified restrictions.
To exercise any of these rights or to make a request related to your personal information, please contact us using the contact details provided in the "Contact Information" section below. We will respond to your request within the timeframes required by applicable data protection laws.
Please note that there may be instances where we are unable to fulfill your request due to legal obligations or legitimate business interests. If we are unable to accommodate your request, we will provide you with a clear explanation.
We are committed to handling all user rights requests promptly and responsibly. Our goal is to ensure that your personal information is accurate, up-to-date, and processed in accordance with applicable data protection laws.
Cookies and Tracking Technologies
Our website uses cookies, tracking technologies, and analytics tools to enhance the user experience and gather information about how visitors use our site. These technologies help us analyze website traffic, track user interactions, and improve our services.
Cookies: A cookie is a small text file that is stored on your device when you visit our website. It enables us to remember your preferences, provide personalized content, and enhance the overall user experience. By using our website, you consent to the use of cookies.
Tracking Technologies: We may use various tracking technologies, such as pixel tags and web beacons, to collect information about your browsing behavior on our website. This information is used for analytical purposes, such as measuring website performance and optimizing our content.
Analytics Tools: We utilize analytics tools, such as Google Analytics, to collect and analyze data about website traffic and user interactions. These tools provide us with valuable insights into how our website is being accessed and used, which helps us make informed decisions to improve our services.
Managing Cookie Preferences: You have the option to manage your cookie preferences through your web browser settings. Most web browsers allow you to control cookies, including accepting or rejecting them, deleting stored cookies, and disabling certain types of cookies. However, please note that by disabling cookies, some features and functionality of our website may be affected.
For more information on how to manage cookies in your specific web browser, you can refer to the browser's documentation or support resources.
Please be aware that third-party services and advertisers may also use cookies and tracking technologies on our website, over which we have no control. We encourage you to review the privacy policies of these third parties for more information on their practices.
Third-Party Links
Our website may contain links to third-party websites or services for your convenience and reference. Please note that we have no control over the privacy practices or the content of those third parties. We encourage you to review the privacy policies of any such third parties before providing them with your personal information.
When you click on a third-party link on our website, you may be directed to their website. We do not endorse, approve, or assume any responsibility for the accuracy, practices, or policies of the third-party websites or services. We are not responsible for examining or evaluating the content or accuracy of any third-party websites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third parties.
Please be aware that when you leave our website, other sites may have different privacy policies and terms that are beyond our control. We cannot guarantee the security of any information that you disclose to those third parties or their websites.
Updates to the Privacy Policy
We may update this privacy policy from time to time to reflect changes in our business practices, legal requirements, or as necessary to address new privacy concerns. Any updates or modifications to the privacy policy will be posted on our website with a revised effective date.
We encourage you to periodically review this privacy policy to stay informed about how we collect, use, and protect your personal information. Your continued use of our website and services after the posting of any changes to this policy will signify your acceptance of those changes.
Contact Information
If you have any questions, concerns, or inquiries about our privacy policy or the handling of your personal information, please feel free to contact us. You may reach us using the following contact details:
- Email: hellokriss@pixwebz.com
We strive to respond to all privacy-related inquiries and concerns promptly and in accordance with applicable privacy laws.
Third-Party Plugins and Services
Listed below are the third-party plugins and services we use on our website that collect or store personal information:
- WordPress:
Personal information: WordPress may collect certain information, such as your IP address, browser type, operating system, and device information for website analytics and security purposes.
WordPress Privacy Policy - Wordfence:
Personal information: Wordfence may collect and store personal information as necessary for security purposes.
Wordfence Privacy Policy - iThemes Security Pro:
Personal information: iThemes Security Pro may collect and store personal information as necessary for security purposes.
iThemes Security Privacy Policy - Ninja Forms:
Personal information: Ninja Forms collects and stores personal information as provided by users through form submissions.
Ninja Forms Privacy Policy - Mailchimp:
Personal information: Mailchimp collects and stores personal information such as email addresses and subscriber details.
Mailchimp Privacy Policy
Please note that while we strive to ensure the privacy and security of your personal information,
WordPress
Our website is built using WordPress, an online content management system. When you visit our website, WordPress may collect certain information, such as your IP address, browser type, operating system, and device information. This information is used for website analytics, security purposes, and to enhance your browsing experience. WordPress may also use cookies to personalize content, provide social media features, and analyze website traffic. Please refer to the WordPress Privacy Policy for more details on how they handle your data.
Newsletter and Email Marketing
If you subscribe to our newsletter or sign up for email updates, we collect and store your email address in our Mailchimp account. By subscribing, you consent to receive periodic emails from us regarding our services, promotions, and other relevant information.
We use Mailchimp, a third-party email marketing service, to manage our subscriber list and send out emails. Mailchimp has implemented industry-standard measures to ensure the security and confidentiality of your personal information. For more information on how Mailchimp collects, uses, and protects your data, please refer to their Privacy Policy here.
If you no longer wish to receive our emails, you can unsubscribe at any time by clicking the "unsubscribe" link provided in the email footer. You can also manage your email preferences by contacting us directly or by using the "manage preferences" or "update subscription" links in our emails.
Data Backup and Storage
We understand the importance of securely storing and managing backups of your website, including any personal information contained within them. We utilize reliable backup plugins, such as Updraft, to facilitate this process.
Our backup plugins are configured to store your website backups in encrypted and secure storage systems. This ensures that your data remains protected from unauthorized access, loss, or theft.
When performing backups, our plugins may capture and store various types of data, including website files, database information, and user-generated content. It's important to note that these backups are intended solely for disaster recovery purposes and are not used for any other purposes.
We take appropriate measures to ensure the confidentiality and integrity of your backups. Access to these backups is restricted to authorized personnel only, and strict security protocols are in place to prevent unauthorized access or disclosure.
Please be aware that while we implement robust security measures, no method of data storage or transmission over the internet can be completely secure. However, we regularly review and update our security practices to maintain the highest level of protection.
If you have any questions or concerns about the backup and storage of your data, please don't hesitate to contact us. We will be happy to provide further information and address any inquiries you may have.
Website Analytics
At [Your Company Name], we use website analytics tools, such as Analytify and GA4, to gather valuable information about the usage and performance of our website. These tools collect certain types of data to help us understand user behavior and make improvements to enhance your browsing experience.
The data collected through website analytics includes, but is not limited to:
- Website traffic: We analyze the number of visitors, page views, and the source of traffic to gain insights into the popularity of our website and its various sections.
- User interactions: We track user interactions, such as clicks, scroll depth, and time spent on each page, to understand how users engage with our content and identify areas for optimization.
- Demographic information: We may collect demographic data, such as geographic location or language preferences, to better tailor our website content and services to our audience.
The information collected through website analytics tools is used solely for internal purposes, such as improving the functionality and usability of our website, optimizing content, and enhancing the overall user experience. We do not sell, rent, or disclose this information to any third parties unless required by law.
We take data privacy and security seriously. All collected analytics data is processed in an anonymized and aggregated format, ensuring that individual user identities are not identifiable. We adhere to applicable data protection laws and regulations in handling and processing analytics data.
For more information on how the specific analytics tools we use collect, store, and process data, please refer to Analytify privacy policy:
If you prefer to opt out of website analytics tracking, you can typically do so by adjusting your browser settings to disable cookies or using browser extensions that block tracking. However, please note that by opting out, you may limit your access to certain features or functionality of our website.
If you have any questions or concerns regarding the analytics tools we use or how we collect and utilize data for website analytics, please feel free to contact us. We will be glad to provide further clarification and address any inquiries you may have.
Security Measures
We take the security of user data seriously. We have implemented robust security measures to protect the personal information you provide to us. These measures include:
- Data Encryption: We use encryption protocols to secure your information during transmission.
- Secure Servers: Our website and databases are hosted on secure servers with strong firewall protection.
- Plugin Features: We leverage security features provided by plugins like Wordfence and iTheme Security to safeguard against unauthorized access and malicious activities. For more information on how these plugins handle your data, please refer to their respective privacy policies here.
We continuously monitor and update our security practices to ensure the ongoing protection of your data.
Effective Date: 23/05/2023
Forms
We use the Ninja Forms to provide you with a seamless and user-friendly form submission experience. This privacy policy outlines how we handle and protect the personal information collected through our forms which includes signup-login and profile update forms.
- Collection of Personal Information:
When you submit a form on our website, we may collect personal information such as your name, email address, phone number, and any other details you provide voluntarily. We use this information to process and respond to your registrations, logins, or any other relevant form submissions. - Storage and Security:
Your personal information submitted through our forms is securely stored in our website's database. We have implemented appropriate security measures to protect your data from unauthorized access, misuse, or disclosure. - Use of Personal Information:
We use the personal information collected through our forms solely for the purpose for which it was provided. This may include responding to your processing registrations or logins, and delivering requested information. - Third-Party Disclosure:
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except where necessary to fulfill the purpose of the form submission or as required by law. - Consent:
By submitting a form on our website, you consent to the collection, storage, and use of your personal information as described in this privacy policy.
Last Updated: 31/05/2023
For more details on data protection policy, please visit PDPA Policy page.
For more details on our terms and conditions, please visit Terms & Conditions page.
Social Media Platform
Collection of Data
When you visit or interact with our social media platforms, we may collect certain information about you. This may include:
We collect this data to better understand our audience, improve our services, personalize your experience, and communicate with you effectively. By interacting with our social media platforms, you consent to the collection and use of your data as described above.
Use of Data
We may use the data collected from our social media platforms for the following purposes:
We will only use your data for the purposes stated above and as permitted by applicable laws and regulations.
Data Sharing and Disclosure
We value your privacy and are committed to protecting your personal information. We do not sell, rent, or share your personal information collected through our social media platforms with third parties, except in the following circumstances:
We do not engage in any other form of sharing or disclosure of your personal information without your explicit consent.
Data Security
We take appropriate measures to protect the security of your information and ensure that it is treated securely. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Links to External Sites
Our social media platforms may contain links to external websites or third-party content. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of those websites.
Your Rights
You have certain rights regarding your personal information collected through our social media platforms, including the right to access, correct, or delete your data. For any requests or inquiries regarding your personal data, please contact us using the information provided below.
Contact Us
If you have any questions or concerns about our privacy policy or the handling of your data, please contact us.